Terms of Service

1Project scope

Before we begin, we agree together on what your project includes — the pages, features, and goals. Anything beyond that agreed scope can always be added, and we’ll simply confirm any adjustment with you first.

2Timelines

Most projects are delivered within 3–6 days once we have everything we need from you. Timelines depend on the project’s size and how quickly content and feedback are shared. We’ll always keep you updated.

3Payments

Pricing is agreed upfront — typically starting from $300 — so there are no surprises. Payments are processed securely through trusted providers. For larger projects, we may split payment into a deposit and a final balance on delivery.

4Revisions

Your project includes a fair round of revisions so the final result feels right. We want you to love it. Extensive changes outside the original scope may be quoted separately, always with your approval first.

5Your responsibilities

• Provide the content, images, and details we need to build your site
• Share timely feedback so we can keep things moving
• Ensure you have the rights to any materials you give us

6Communication

We primarily communicate over WhatsApp and email. Clear, prompt communication on both sides keeps your project smooth and on schedule.

7Delivery

Once your site is approved and final payment is complete, we deliver and help with launch. We’ll make sure everything is working properly before we consider the project done.

8Intellectual property

Upon full payment, the final website design and content we create for you are yours. We may showcase the finished work in our portfolio unless you ask us not to. Any third-party tools or assets remain under their own licenses.

9Refunds

We stand behind our work with a satisfaction-focused approach. If something isn’t right, talk to us — we’ll do our best to make it right. Because design work begins immediately, refunds are considered fairly on a case-by-case basis depending on the stage of the project.

10Limitations

We deliver our work with care and professionalism, but we can’t guarantee specific business outcomes, as results depend on many factors outside the website itself. Our responsibility is limited to the services we provide and the amount paid for them.

11Contact

Questions about these terms? Reach us at [email protected] or on WhatsApp.

Agency Scaling LLC is a US-registered company serving businesses across the GCC.